Refund policy
Returns
You can return most items within 30 days of delivery for a full refund. To qualify, items must be unused, unwashed, and in their original packaging.
Items we can't accept
- Items that have been used, washed, oiled, or cut on
- Items damaged through misuse or improper care, such as dishwasher use or soaking
- Personalized or engraved items
- Gift cards
How to start a return
Email [support@shop-houseofwest.com] with your order number and the item you're returning. We'll reply with return instructions. Please don't send items back without contacting us first, because returns sent without approval can't be processed.
Return shipping
Unless we made an error, you pay for return shipping. Original shipping charges aren't refunded. We recommend a trackable shipping method, since we can't refund items that never reach us.
Damaged, defective, or wrong items
If your order arrives damaged or defective, or we sent the wrong item, email a photo to [support@shop-houseofwest.com] within 5 days of delivery. We'll send a replacement or issue a full refund at no cost to you. You won't need to return the item.
Refunds
Once we receive and inspect your return, we'll email you whether it's approved. Approved refunds go back to your original payment method within 7 business days. Your bank may take a few extra days to post the credit.
Exchanges
We don't process direct exchanges. Return the original item for a refund and place a new order.